IntelliRel tech support policy is devoted to customer service and to providing the best and most reliable products. It is our goal to service each and every request for support with respect and to work quickly in resolving any difficulty you may have. How dedicated is IntelliRel? Tucows awarded IntelliRel 5 cows for customer support and 5 cows for documentation. Again, we are devoted to our customers.

Online Support. Get your questions answered online with our Live Help Online feature. Get up and running in a heartbeat with this added benefit. IntelliRel also supports licensees via any method you like: phone, fax, email and online live help.

You can check our list of Drill-Down Tally 2007 recent updates. It is possible there is a maintenance update or upgrade to your product that resolves your issue(s) or view our common functionality corrections and frequently asked questions. All version updates are free. No subscription needed to stay current

Download the most recent self-extracting Install of Drill-Down Tally 2007

We provide technical support for demo copies via email, fax and online help on an "as-available" basis. In general we do our best to answer all such requests within one business day. No serial number is needed for demo mode, but we'd like to hear from where you downloaded the demo software.

-- For purchased licensees, please provide your serial number and license key in all communications, failure to do so could slow down our response, since we may need to contact you for this information before addressing your request --

If you need expedited phone support, rate(s) are 5 incidents for $250 or $75 per incident. We understand from time to time that unintentional defects are uncovered. We regret this as much as you do. So if the discussion involves a defect in the program, there is no charge for this. Also, you can contact the vendor you purchased the product from as they may have a better phone support plan for you.

Remember that fax, email, online FAQ's and online line help are free no matter what version you have.

After payment for Drill-Down Tally is secured, we will license your computer to remove the demo limitations and give you full product functionality to your edition. Click menu option [Help] [About], then click button [Settings].

You'll see a number in the lower left hand corner of the screen as the following example.
License Key for:
xxxxxxxxxxxxxx
Where xxxxxxxxxxxxxx is the serial number needed so we can provide you with a key to unlock the demo version to a full licensed edition version with no limitations.

To make it easier:
1. you can highlight it
2. copy it to the clipboard
3. then paste it into an email message to us.

Also supply us your company name, contact information and where you purchased the product so we can validate your secured payment. We Will promptly release the product key for your computer so you can enjoy the many benefits Drill-Down Tally has to offer in an expedited fashion.

Refund/Return Policy: IntelliRel gives you an unlimited demo period to try out our software for FREE with your own data. After you decide to purchase and a license key is released to you or you receive taining, there is no return of funds. Most companies only give you 30 days to "try it before you buy it". But our demo version time frame is unlimited. So you can thoroughly test Drill-Down Tally out before you buy it.